QueenVegas Casino Review - Rated By Casino Veterans

QueenVegas Casino Bonus

This casino offers something a little different when it comes to a welcome bonus. Most online casinos will match your deposit in cash, and maybe throw in some free spins as well. However at QueenVegas they have combined the two, offering you one Mega Spin for every pound you deposit up to a maximum of 100.

Get one Mega Spin for every £1 you deposit up to a maximum of 25. This is a first deposit offer

Most free spins from casinos are the minimum value bet per spin – like 10 cent spins at Starburst, for example. Mega Spins are worth £1 each so with a bit of luck you will make a good profit out of them. There will be a wagering requirement of 60 times whatever you manage to win, but if you hit a couple of bonus rounds you are going to be much better off than had you just received cash with a much higher wagering requirement.

QueenVegas Slot Games

Slot games feature heavily in this casino, as they do in the majority of casinos both online and offline. No fewer than 11 different providers feature their games here, which gives you a great mix of styles and features. These providers are among those with games on the site:

With around 100 slots, this is not the biggest casino out there, and some of the titles are a little dated. It seems as though the big gaming providers are not sending their ‘A’ games to QueenVegas, so you end up with some rather obscure titles like ‘Lock it Link Nightlife’, ‘Moby Dick’ and ‘Astro Cat’. There are certainly rival casinos offering a far better quality and quantity of slots than is the case here.

Live Games

An online casino cannot claim to be the king or queen of anything if they do not have a live dealer casino. Luckily, QueenVegas is able to boast a very lively live casino with 28 different tables to choose from offering a variety of games. Most of these are variations on roulette and blackjack such as ‘Lucky Lady’s Roulette’ and ‘Sizzling Hot Roulette’. There are also a couple of baccarat tables, but no casino poker options, which is a little disappointing.

For games like Casino Hold ‘Em and Caribbean Poker you will have to hit the RNG tables instead. The live dealer tables come from the Extreme game providers, and feature fully trained professional croupiers for that real casino experience.

Mobile Gaming

Playing on the move is certainly not a problem with QueenVegas. The site has been set up with mobile users in mind, making it easy to locate your favourite games. There is a mobile app for Android and iPhones which you can download onto your device, or you can simply use the browser to access if you prefer.

You will not notice a loss of quality by moving to the smaller screen, and can still carry out all the normal functions when using your phone or tablet.The casino will work very nicely on any recent model smartphone or tablet – with or without downloading the app.

Transactions

Go to the cashier and you will find a large list showing all the different payment methods available to players. These include:

• MasterCard & Visa
• The electronic wallets Neteller and Skrill
• The voucher card Paysafecard which can be used to top up your account.

Apart from these there are a number of other options which are available to certain countries and regions only, such as Boleto, Euteller, Zimpler, Sofort, Qiwi and ToditoCash, plus many more. Expect withdrawals via the e-wallets to be completed within a few hours, cards within a day and bank transfers will be processed in 3 days. There is a withdrawal limit of £10,000 per month, which could pose a problem for jackpot winners, although VIP limits are higher.

Security and Fairness

QueenVegas carries a few different licences, including those issued by the Danish Online Gambling Authority and the State of Schleiswig-Holstein. However, the more important licences are these two:

• the UKGC
• the Malta Gaming Authority

These licences are the ones to pay attention to. The Maltese authorities in particular are very responsive to customer complaints, and both regulators impose high standards when they give out their licences. The site uses the latest encrypted software to protect client data, and the games are regularly tested to make sure that they are paying out as per their theoretical return to player.

Support

First, a negative. There is no live chat feature at QueenVegas Casino, which is a pain because it is by far the most popular customer contact tool. You will need to send any questions or issues you are having by email to support@queenvegas, as there is no phone line either. Support in the English language is available 24/7 and your email should be answered within the hour. Other languages do not have 24 hour support available, which is why you are asked to write in English if at all possible if you need a fast response. Despite the limited access, the actual customer support team are knowledgeable and generally reply promptly.

Restricted Countries

Belgium, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Mexico, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States (read more about the history of American Gaming laws).

QueenVegas Casino Experiences – Conclusion

The design of the site could use an upgrade and a live chat button would be a good idea, as would a rethink about the monthly withdrawal limits.

Even though the game variety is impressive, the quality of those games leaves a little bit to be desired. This casino has been around since 2011 so perhaps it’s time for a bit of a re-design to bring it into line with the best modern online casinos.